Frequently asked questions
Payment
We accept payments by credit card (Visa, Mastercard, American Express) and PayPal.
Yes, we use advanced security protocols to ensure the confidentiality and security of your payment information.
Yes, you can use gift cards or promotional codes during the checkout process. Simply enter the corresponding code in the section provided when finalizing your order.
DELIVERY
Delivery times vary depending on the delivery option chosen when placing the order.Delivery times are generally between 2 business days.
We offer home delivery or delivery to a pickup point.Shipping costs and delivery times vary depending on the option chosen. You can select the option that suits you best when finalizing your order.
If you are not at home when the delivery arrives, don’t worry.
The courier may leave your parcel at a collection point or make a further delivery attempt, depending on the courier and the delivery terms.
You will be contacted directly by the courier with further information regarding the delivery.
Lost parcels / Undeliverable parcels
A lost parcel is a genuine parcel that could not be delivered to its recipient. It is resold exactly as it arrives, without being opened or sorted. You therefore do not know what it contains.
A Mystery Box, on the other hand, is a parcel (a box) that we put together ourselves using unsold items from various platforms, such as Amazon or Shein…
The contents can vary widely: tech, fashion and much more. We don’t know in advance which items will be included in each box.
In both cases, the contents remain a surprise until you open the box!
The parcels offered by Icitatou are legally acquired from partner logistics providers and resold in accordance with applicable commercial regulations.
You can therefore buy your parcels entirely legally and discover their contents once you’ve received them.
Yes, it is possible.
As the parcels are prepared without knowing their contents in advance, it is possible to find the same product more than once, either in the same box or across several boxes. As each box is different, we cannot guarantee a specific variety of products.
Yes, it is possible.
Parcels are resold exactly as they arrive, without being opened or tested. Some products may therefore be damaged, incomplete or not work.
The products contained in the parcels may not be accompanied by an invoice or a warranty.
As the parcels are resold exactly as they arrive and we do not know their contents, we cannot guarantee the presence of any documents, invoices or warranties for each product.
A certified lost parcel is a parcel that has been reported as undelivered or unclaimed within the logistics network.
It is therefore not a parcel created specifically for sale. It is a genuine parcel originating from the transport and logistics sector.
Once put up for sale, its contents remain a surprise: the parcel is neither opened nor sorted before resale.
Others
To place an order on our website, simply select the products you wish to purchase and add them to your shopping cart. Once you have finished selecting items, click on “Checkout” and follow the steps to complete your purchase.
If you wish to cancel or change your order, please contact us as soon as possible. If your order has already been shipped, it may be difficult to change or cancel it. In this case, you may need to wait until you receive your order and return it in accordance with our return policy.
To use a discount code, simply enter it in the box provided during checkout. The promotion will be applied directly to the price of the product.
Icitatou works exclusively with the world’s leading logistics companies. Our lost parcels come directly from their warehouses, without sorting, repackaging, or intermediaries. 100% authentic, 0% cheating.
Each certified lost package corresponds to an actual order that a customer was unable to receive for one of the following reasons: absence, incorrect address, or refusal of delivery.
After several attempts, the package is returned to the warehouse. It is stored there for one month, and then, after this legal period has expired, we buy it back.
The result: a genuine lost parcel, sealed, intact, and full of surprises.
You can cancel or return a lost package as long as the packages inside have not been opened. Otherwise, we will not be able to accept the return. The concept of lost packages is based on randomness, so once opened, they must be kept.
Each box is different, but they often contain:
Fashion & Accessories
Clothing, shoes, bags, trendy accessories… always new and in style.
Electronics & High-Tech
Headphones, smartphone accessories, small electronic devices, modern gadgets. Sometimes, you may even come across a phone or tablet (rare but possible).
Home & Lifestyle
Decorative items, kitchen utensils, organization, wellness…
Toys & Leisure
Stuffed animals, puzzles, educational games, board games…
Because these items have just been purchased, they are current, modern, and perfectly usable.
We ask that you destroy it. Counterfeiting is prohibited under Article L.716-10. It is punishable by three years’ imprisonment and a fine of €300,000.
If your parcel arrives damaged, we advise you to check its condition before opening it.
Take photos of the box and any damage, then contact us as soon as possible with your order number and the photos.
This will allow us to look into the situation with you and advise you on the next steps.
